At CarKit, your satisfaction is our top priority. If for any reason you're not completely satisfied with your purchase, we’re here to help. Please review our Return and Refund Policy below to understand the process and conditions.

1. Return Eligibility

You may return most items within 7 days of delivery for a refund or exchange. Returns are accepted under the following conditions:

  • Items must be unused, uninstalled, and in original, resalable condition

  • Products must be returned in their original packaging with all components, hardware, manuals, etc.

  • Items that are used, installed, damaged, customized, or not in original condition are not eligible for return.

2. Return Procedure

To initiate a return, you must first contact our team for authorization:

Please provide your order number, reason for return, and full contact details. Unauthorized returns or shipments without prior communication will not be accepted.

Return Address:
CarKit Enterprise
Carkit
At : mahemdabad , kheda - Gujarat
Pincode : 387130

Customers are responsible for return shipping charges unless the return is due to an error on our part or a manufacturing defect.

3. Refund Policy

Refunds are processed within 5–7 business days after we receive and inspect the returned item. Refunds will be credited to the original payment method used at the time of purchase.

If your order included Free Shipping, standard shipping charges will be deducted from the refund unless the return is due to our error.

4. Warranty Claims

If you discover a manufacturing defect after the 7-day return window, your product may still be covered under the manufacturer’s warranty. Contact us for assistance in filing a warranty claim. Warranty terms vary by product and brand.

5. Cancellations & Refused Orders

  • You may cancel your order at no cost any time before shipping.

  • Orders cancelled after dispatch or refused at delivery (except due to shipping damage) will be treated as returns and may incur shipping and restocking fees.

6. Non-Returnable Items

The following products are non-returnable, except in cases of damage, defect, or fulfillment errors:

  • Installed, used, painted, modified, scratched, or bent items

  • Items not returned in original condition or packaging

  • Custom-made or personalized products (e.g., custom car keychains)

  • Special order items not part of regular inventory

  • Missing hardware, instructions, or components

7. Shipping Errors or Damaged Items

If you received an incorrect or damaged product due to our mistake or a manufacturing issue, we’ll arrange for the return and cover the shipping costs. Please report such issues to us within 48 hours of delivery.

If you have any questions about our Return & Refund Policy, don’t hesitate to contact us. We’re here to ensure your experience with CarKit is smooth, fair, and reliable.